btd99 Privacy Policy

1. Introduction

btd99 ('we', 'us', 'our') operates as an online casino and sports betting platform accessible to players in Bangladesh and other permitted jurisdictions. We respect your right to privacy and are committed to handling your personal data responsibly. This Privacy Policy outlines what information we collect, how we use it, with whom we share it, and how you can exercise your rights in relation to it.

By registering an account with btd99 or using any of our services — including cricket betting, live casino, slots, crash games, and dice — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform.

2. Information We Collect

We collect personal information that is necessary to provide you with a safe, fair, and personalised gaming experience. The categories of data we may collect include:

• Identity information: full name, date of birth, and government-issued identification details submitted during account verification.
• Contact information: email address, mobile number, and city or region (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: deposit and withdrawal transaction records, and the payment methods used (such as bKash, Nagad, Rocket, or Upay).
• Technical information: IP address, device type, browser, operating system, session duration, and pages visited.
• Behavioural information: gaming history, betting patterns, game preferences, and bonus usage data.

We collect information directly from you when you register, make a deposit, contact support, or participate in promotional activities. We may also collect data automatically through cookies and similar technologies when you navigate our platform.

3. How We Use Your Information

btd99 uses your personal data for specific, legitimate purposes directly related to operating our platform and serving you as a registered player. These purposes include:

• Creating and managing your account, verifying your identity (KYC), and processing transactions securely.
• Personalising your experience on the platform — for example, showing cricket betting markets or slots that match your interests.
• Sending you important account notifications, security alerts, and relevant promotional communications.
• Monitoring for fraud, money laundering, and responsible gaming concerns to protect both you and the platform.

4. Cookies and Tracking Technologies

btd99 uses cookies — small text files stored on your device — to enable core platform functions, remember your preferences, and analyse how visitors interact with our site. Cookies help us ensure that the platform works correctly on mobile devices across Bangladesh, from Dhaka to Cox's Bazar. We do not use cookies to serve third-party advertising.

You can manage or disable cookies through your mobile browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the platform, including the ability to log in to your account.

5. Sharing Your Information

btd99 does not sell, trade, or rent your personal information to any external parties. We may share your data in strictly limited circumstances:

• Payment processors (such as bKash and Nagad) to complete your deposit and withdrawal transactions securely and accurately.
• Identity verification services to fulfil our KYC obligations and confirm that all players are aged 21 or above.
• Game platform providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) where technically necessary to deliver games.
• Legal and regulatory authorities if we are required to do so by applicable law or in response to a legitimate legal process.

6. Data Retention

btd99 retains your personal data for as long as your account remains active or as reasonably necessary to provide you with our services. We may also retain certain information for a period after account closure in order to resolve disputes, enforce our Terms & Conditions, comply with legal obligations, or prevent fraud.

Once the applicable retention period expires, your data will be securely deleted or anonymised in accordance with our internal data management procedures.

7. Your Rights

As a btd99 account holder, you have the following rights with respect to your personal information:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any information we hold is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure: in certain circumstances you may request that we delete your personal data, subject to our legal and operational obligations.
• Right to withdraw consent: where we rely on your consent to process data, you may withdraw that consent at any time by contacting our support team.

8. Security Measures

btd99 takes the security of your personal data seriously. We use SSL (Secure Sockets Layer) encryption for all data transmissions between your device and our servers, ensuring that sensitive information such as account credentials and financial transaction data cannot be intercepted. Our servers are hosted in secure, access-controlled environments with firewall protection and regular security audits.

While we implement robust technical and organisational security measures, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your btd99 account and never share your login credentials with anyone. If you suspect unauthorised access to your account, please contact our support team immediately.

9. Third-Party Links

The btd99 platform may reference or mention third-party services (such as payment providers) in the course of normal operation. Where links to external sites are present, please be aware that btd99 has no control over the content, privacy practices, or data handling policies of those external sites. We strongly recommend reviewing the privacy policy of any third-party service you access through or in connection with our platform.

btd99 accepts no liability for any loss or damage arising from your use of external services linked to or referenced within our platform.

10. Responsible Gaming and Age Verification

btd99 is strictly a platform for adults. We require all players to confirm that they are 21 years of age or older before creating an account. As part of our KYC process, we collect and verify identity documents to ensure compliance with our age restriction policy. Any player found to be under the age of 21 will have their account immediately suspended and any funds returned in accordance with our Terms & Conditions.

The personal data we collect as part of our responsible gaming obligations — including self-exclusion records, deposit limit settings, and session time-out preferences — is handled with the highest level of confidentiality and used solely to protect the wellbeing of our players.

11. Changes to This Policy

btd99 reserves the right to update or amend this Privacy Policy at any time. We will notify registered users of any material changes via email or by displaying a prominent notice on the platform. The date of the most recent revision will always be shown at the top of this page. Your continued use of btd99 after any such changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within two business days.

Contact us at: [email protected]